11pkr Privacy Policy

1. Who We Are

11pkr operates the online gaming and sports betting platform accessible at https://11pkr.win. References to "11pkr", "we", "us" or "our" throughout this Privacy Policy refer to the platform and the team responsible for operating it. We are the data controller for all personal information collected from players registered on the 11pkr platform.

This Privacy Policy applies to all users of 11pkr, including registered players, visitors who browse the platform without registering, and anyone who contacts us through live chat or email. It covers all personal data collected through the website, account registration process, payment transactions, and customer support interactions.

If you have questions about how your data is handled — or want to exercise any of the rights described in this policy — you can reach our team via live chat at any time, or by emailing [email protected].

2. What Data We Collect

The types of personal data 11pkr collects depend on how you interact with the platform. Below is a breakdown of the main categories:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for standard identity verification purposes.

3. How We Collect Your Data

11pkr collects your personal data through the following channels:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a promotion, you provide data directly to us.
• Automated technologies: As you browse and use the platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies. This includes your IP address, device information and session activity.
• Payment providers: When you transact through JazzCash, Easypaisa, Raast or a bank transfer, our payment processing partners share transaction confirmation data with us to update your 11pkr account balance.
• Identity verification services: Where we use third-party services to verify your CNIC or other identity documents, those services return a verification result to us. We do not receive or store the raw document data beyond what is necessary for compliance purposes.
• Customer support interactions: Live chat conversations, emails and in-platform messages are recorded and stored as part of our support records.

4. Why We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. Here is how 11pkr uses your personal information:

• Account management: To create and maintain your 11pkr account, including processing your login, managing your balance, and keeping your profile up to date.
• Payment processing: To process PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets — and to maintain an accurate transaction history.
• Identity verification: To verify your age and identity as required, particularly at account creation and before processing significant withdrawal requests. This is also how we ensure we are not creating accounts for minors.
• Fraud prevention and security: To detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering and other prohibited conduct. Your IP address, device fingerprint and betting patterns may be analysed as part of this process.
• Personalisation: To tailor your 11pkr experience — including suggesting relevant games, cricket betting markets, PSL promotions and VIP offers that match your activity and preferences.
• Customer support: To respond to your queries, resolve complaints, and improve the quality of our support based on interaction history.
• Legal and compliance obligations: To meet applicable legal obligations, including maintaining records of financial transactions and responding to lawful requests from authorities.
• Marketing (where consented): To send you promotional communications about bonuses, new games, cricket specials and platform updates — but only where you have opted in to receive them.

5. Legal Basis for Processing

11pkr processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing your account data, deposits, withdrawals, bets and bonus claims is necessary to fulfil our obligations to you as a registered player.
• Legitimate interests: Fraud prevention, platform security, improving our services, and analysing usage patterns are carried out on the basis of our legitimate business interests, provided those interests do not override your fundamental rights.
• Legal obligation: Certain data — particularly identity verification records and transaction histories — must be retained to meet financial and regulatory compliance requirements.
• Consent: Marketing communications and non-essential cookies are processed only where you have given your explicit consent. You can withdraw this consent at any time.

6. Payment Data and PKR Transactions

Given that all financial transactions on 11pkr are conducted in PKR, the security of your payment information is a top priority. Here is how we handle payment-related data:

• Full wallet numbers, bank account numbers and card details are encrypted at rest and in transit. Our servers never store complete payment credentials in readable format.
• JazzCash and Easypaisa wallet numbers are associated with your 11pkr account solely for the purpose of processing deposits and withdrawals, and for confirming that withdrawals are sent to a method registered in your own name.
• Raast IDs and bank account details provided for withdrawals are verified against your registered account name before any transfer is processed.
• Transaction records — including deposit amounts, withdrawal requests and bonus credits — are retained for a minimum period to meet financial record-keeping requirements.
• We do not use your payment details for any purpose other than processing your 11pkr transactions and verifying ownership of payment methods.

7. Cookies and Tracking

11pkr uses cookies and similar tracking technologies to make the platform function correctly, improve performance, and — where you have consented — deliver relevant content and promotions. The main categories of cookies we use are:

• Essential cookies: Required for the platform to function. These manage your login session, remember your preferences and keep your account secure. They cannot be disabled without breaking core features.
• Analytics cookies: Help us understand how players use the platform — which games are popular, how long sessions last, and where players encounter issues. This data is aggregated and used to improve the platform.
• Personalisation cookies: Allow us to remember your settings, preferred game categories and language preferences so your experience is consistent across sessions.
• Marketing cookies (consent required): Used to deliver relevant promotions — such as PSL cricket betting offers or live casino bonus alerts — based on your activity. These are only active where you have explicitly consented.

You can manage your cookie preferences from your account settings or through your browser settings at any time. Disabling non-essential cookies will not affect your ability to deposit, play games or withdraw funds.

8. Who We Share Data With

11pkr does not sell your personal data. We share it only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive transaction data necessary to complete your deposits and withdrawals.
• Identity verification providers: Where required, we use trusted third-party services to verify CNIC or passport details. These providers receive only the minimum data necessary for verification.
• Game software providers: Third-party providers who supply slot games, live casino streams and fish games receive anonymised session data for game performance and fairness auditing purposes.
• Fraud and security services: We may share technical data — such as IP addresses and device identifiers — with fraud detection services that help protect the platform and its players.
• Legal authorities: Where required by applicable law, or in response to a valid legal request, we may disclose account or transaction data to relevant authorities. We will notify you of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of the platform, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties who receive data from 11pkr are required to handle it securely and use it only for the specific purpose for which it was shared.

9. Data Retention

11pkr retains your personal data for as long as your account is active and for a defined period after account closure, depending on the type of data:

• Account and identity data: Retained for the duration of your account and for a minimum period after closure to meet legal and compliance obligations.
• Transaction records: PKR deposit, withdrawal and betting records are retained for a minimum of five years to meet financial record-keeping requirements.
• Support communications: Live chat transcripts and support emails are retained for up to two years for quality assurance and dispute resolution purposes.
• Marketing data: Retained only while your consent is active. Removed promptly once you opt out of all marketing communications.
• Technical and usage data: Typically retained for 13 months from the date of collection, after which it is aggregated or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you individually.

10. Your Data Rights

As a registered 11pkr player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team via live chat:

• Access: Request a copy of all personal data 11pkr holds about you, including your account details, transaction history and communication records.
• Correction: Ask us to correct any inaccurate or incomplete data on your account — such as a misspelled name or incorrect date of birth.
• Deletion: Request that we delete your account and associated personal data, subject to our legal obligation to retain certain records for a minimum period.
• Portability: Receive a machine-readable copy of your personal data so that it can be transferred to another service if you choose.
• Object: Object to processing carried out on the basis of legitimate interests — for example, certain types of profiling or personalisation.
• Restriction: Ask us to pause processing of your data — for example, while a correction request is being reviewed.

11. Security Measures

11pkr implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure:

• All data transmitted between your device and 11pkr is encrypted using SSL/TLS protocols.
• Payment credentials are encrypted at rest using industry-standard encryption algorithms.
• Access to player data within the 11pkr team is restricted on a need-to-know basis, with all staff access logged and audited.
• We conduct regular security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
• Two-factor authentication is available for all player accounts and strongly recommended, particularly if you use JazzCash or Easypaisa for deposits and withdrawals.
• Suspicious login activity — such as access from an unusual location or device — triggers automatic alerts and, where necessary, temporary account holds pending player verification.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you become aware of any security issue relating to your 11pkr account, please contact support via live chat immediately.

12. Children and Minors

11pkr is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we conduct verification checks to confirm that players meet the minimum age requirement.

If we become aware that a player account belongs to a person under the age of 18, we will immediately suspend the account, void any associated activity, and delete the personal data collected from that individual as quickly as practically possible. Any PKR balance held in a minor's account will be handled in accordance with our Terms and Conditions.

If you believe a minor has registered on 11pkr, please contact our support team immediately via live chat so that we can investigate and take appropriate action.

13. Marketing Communications

Where you have opted in to receive marketing communications, 11pkr may contact you about:

• New bonuses, promotions and deposit offers available on the platform.
• Cricket betting specials — including Pakistan Super League (PSL) prize pools, T20 odds boosts and international cricket prediction contests.
• New game launches across slot games, live casino, fish games and bingo.
• VIP programme updates, tier progression notifications and exclusive PKR cashback offers for qualifying players.
• Platform news, feature updates and responsible gaming reminders.

You can opt out of any or all marketing channels — including email, SMS and in-platform notifications — from your account settings at any time. Opting out takes effect within 48 hours and does not affect any active bonuses or VIP status.

We do not send unsolicited marketing messages to people who have not registered on the platform or who have not consented to receive communications from us.

14. Changes to This Policy

11pkr may update this Privacy Policy from time to time to reflect changes in how we handle data, updates to the platform's features, or changes in applicable legal requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and notify registered players via email or an in-platform notification.

We encourage you to review this page periodically, especially if you are planning to share new personal information with us — such as adding a new payment method or updating your account details. Continued use of the 11pkr platform after a policy update is published constitutes your acceptance of the revised terms.

If a proposed change significantly affects how your data is used and requires your fresh consent, we will ask for that consent explicitly before the change takes effect.

15. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the way 11pkr handles your personal data, please get in touch with our support team:

For responsible gaming concerns — including self-exclusion, deposit limit requests and cooling-off periods — please visit our dedicated Responsible Gaming page or contact live chat directly. These requests are handled separately and with immediate priority.