11pkr Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player" or "you") and 11pkr ("the Platform", "we", "us", or "our"). By accessing the 11pkr website at https://11pkr.win, creating an account, making a deposit, participating in any game or betting market, or claiming any bonus or promotion, you confirm that you have read these Terms in full and that you agree to be bound by them.

These Terms should be read alongside the 11pkr Privacy Policy and the Responsible Gaming policy, both of which are incorporated into these Terms by reference. Where there is any conflict between a specific promotion's terms and these general Terms, the more specific promotion terms apply.

If you are unclear about any part of these Terms, please contact our support team via live chat before using the platform. We are available around the clock to help clarify anything before you commit to an action.

2. Eligibility and Registration

To register and use 11pkr, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be registering on your own behalf — not on behalf of any other person or entity.
• You must provide accurate, complete and truthful information during registration, including your full name, date of birth, and a valid contact method.
• You must not already hold an active or previously closed 11pkr account. Only one account per person is permitted.
• You must not be self-excluded from online gaming platforms at the time of registration.

11pkr reserves the right to request identity verification documents at any point — including at the time of registration, at the time of withdrawal, or as part of routine compliance checks. Accepted documents include a valid CNIC, passport, or driving licence. Failure to provide satisfactory verification documents may result in account suspension and withholding of withdrawal requests until verification is complete.

You are responsible for ensuring that all registration information remains accurate and up to date. If your contact number, email address or payment method changes, you must update your account details promptly via the account settings section.

3. Account Security

You are solely responsible for maintaining the confidentiality of your 11pkr login credentials. This includes your username, password, and any one-time passwords (OTPs) associated with your account or linked payment methods such as JazzCash or Easypaisa.

• Do not share your login details with any other person, including family members.
• Do not use a public or shared device to access your 11pkr account without logging out fully after each session.
• If you suspect that your account has been accessed without your authorisation, contact 11pkr support immediately via live chat.
• Enable two-factor authentication from your account settings — this is strongly recommended for all players.

11pkr will never ask you for your password via email, live chat or any other channel. Any communication asking you to share your password should be treated as fraudulent and reported to our support team immediately.

Any activity carried out on your 11pkr account — whether authorised by you or not — remains your responsibility until you notify us of a security breach. We cannot reverse bets, deposits or withdrawals that were completed before a security breach was reported.

4. Deposits and Withdrawals

All transactions on 11pkr are processed in Pakistani Rupees (PKR). The platform supports the following payment methods for both deposits and withdrawals: JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards, and other supported mobile wallets. No currency conversion is applied — your balance, deposits and withdrawals are always in PKR.

Deposits:

• Deposits are credited to your 11pkr account balance promptly upon confirmation from the payment provider.
• Minimum deposit amounts apply per payment method and are displayed at the time of transaction.
• 11pkr does not charge a fee on deposits, though your payment provider may apply their own transfer charges.
• Deposits made from a payment method not registered in your own name may be declined or held pending verification.

Withdrawals:

• Withdrawal requests are reviewed and processed within the timelines stated in your account dashboard — typically within 24 to 72 hours for standard accounts, and faster for Gold, Platinum and Diamond VIP members.
• Withdrawals are paid only to a payment method registered in your own name. You cannot withdraw to a JazzCash wallet, Easypaisa account, or bank account that belongs to another person.
• A minimum withdrawal amount applies and is displayed in your account settings.
• Pending bonus wagering requirements must be met before real-money withdrawal requests are processed.
• 11pkr reserves the right to request verification documents before processing any withdrawal, particularly for first-time or high-value requests.

5. Bonuses and Promotions

11pkr offers a range of bonuses and promotions including welcome bonuses, deposit match offers, free game credits, reload bonuses, cashback and VIP-exclusive PKR rewards. All bonuses are subject to specific terms stated at the time they are offered, as well as the general bonus rules set out here.

• All bonuses carry a wagering requirement — the number of times the bonus amount must be bet before a withdrawal can be made. The applicable wagering multiplier is stated with each offer.
• Bonuses must be used within the stated validity period. Expired bonus funds are removed automatically from your account.
• Only one bonus may be active at a time unless a promotion explicitly states otherwise.
• Bonuses are awarded to one account per player, per household, per device, and per payment method. Attempts to claim the same bonus multiple times through different accounts will result in all associated accounts being permanently closed.
• 11pkr reserves the right to modify, pause or cancel any promotion at any time. Where a promotion is cancelled after it has already been activated by a player, the player's existing bonus funds will remain active under the original terms.
• Certain games may contribute less than 100% towards bonus wagering requirements. The contribution rate for each game category is set out in the individual promotion terms.
• Any bonus obtained through fraudulent means, technical exploitation, or in violation of these Terms will be voided and removed from the player's account without notice.

6. Sports Betting Rules

The 11pkr sports betting section covers cricket (including PSL, T20 internationals, Test matches and ICC tournaments), football, esports and other sports. The following rules apply to all sports bets placed on the platform:

• All bets are final once confirmed. Bets cannot be cancelled or amended after confirmation unless a specific cash-out feature is available and has been activated by the player prior to the event outcome being determined.
• Odds displayed at the time of placing a bet are the odds used to calculate the payout, unless the bet was placed in error due to a clearly erroneous price (manifest error). 11pkr reserves the right to void bets placed at manifestly incorrect odds.
• Minimum and maximum stake limits apply to each market and are displayed at the time of placing a bet.
• In the event of a match being abandoned, postponed or not completed within a specified timeframe, the applicable settlement rules for that market will be applied as stated in the betting rules for that sport.
• Live in-play betting markets are updated in real time. Bets accepted during a delay in the live feed are subject to review and may be voided if accepted after an event outcome was already determined.
• Accumulator bets are settled based on the individual outcome of each selection. If one leg of an accumulator is voided, it is treated as a non-runner and the accumulator continues with the remaining legs at adjusted odds.

11pkr monitors betting patterns for signs of fraud, match-fixing involvement or abuse. Accounts that display irregular betting behaviour may be subject to stake restrictions, settlement delays or permanent account closure pending investigation.

7. Casino and Game Rules

The 11pkr game library includes live casino (baccarat, roulette, blackjack and more), slot games, fish games, and bingo. All games are provided by third-party software providers and are governed by their own internal rules, which are accessible from within the game interface. The following general rules apply:

• Each game's return-to-player (RTP) rate is set by the software provider and is independent of 11pkr. The RTP for each game is available within the game information panel.
• In the event of a game malfunction, disconnection, or technical error during a live casino round or slot spin, the round may be declared void and stakes returned to the player's account. Completed rounds where an outcome was determined are not voided due to a subsequent disconnection on the player's side.
• Players may not use external software tools, bots, scripts, or automated systems to play any game on 11pkr. Doing so is a breach of these Terms and will result in account closure.
• Where a game error results in an incorrect payout — whether too high or too low — 11pkr reserves the right to correct the error. Payouts credited as a result of a technical error are not considered valid winnings.

8. VIP Programme

The 11pkr VIP programme consists of four tiers: Silver, Gold, Platinum and Diamond. Progression through the tiers is based on your deposit and wagering activity over a rolling period, and is assessed automatically — there is no separate application required.

• VIP tier status and associated benefits — including PKR cashback rates, withdrawal limits, priority processing and personal hosting — are subject to change. Players will be notified of material changes to VIP terms in advance.
• Cashback earned through the VIP programme is credited to your account balance on the schedule applicable to your tier and carries its own wagering requirement before withdrawal.
• VIP status may be downgraded if your activity falls below the threshold for your current tier during the assessment period.
• VIP benefits are personal to your account and cannot be transferred, combined with another account, or exchanged for cash outside of the normal cashback process.
• 11pkr reserves the right to remove VIP status from any account found to be in breach of these Terms, including accounts engaged in bonus abuse or fraudulent activity.

For full details of each VIP tier, its thresholds and associated benefits, visit the VIP page.

9. Prohibited Conduct

The following actions are strictly prohibited on 11pkr. Engaging in any prohibited conduct will result in account suspension, voiding of balances and bonuses, and potential permanent exclusion from the platform:

• Registering more than one account on the platform.
• Providing false, misleading or incomplete information during registration or verification.
• Using another person's identity, payment method or account credentials.
• Exploiting software bugs, technical errors or pricing mistakes to gain an unfair advantage.
• Using automated tools, bots, AI-assisted software or any third-party programme to interact with games, betting markets or account features.
• Engaging in any form of match-fixing, insider information trading, or collusion with other players in poker, casino games or sports betting markets.
• Attempting to launder money or use the platform for any purpose that violates applicable financial laws.
• Harassing, threatening or abusing members of the 11pkr support team or other players in any community feature.
• Attempting to reverse-engineer, copy, redistribute or commercially exploit any content or software belonging to the 11pkr platform.

10. Account Suspension and Closure

11pkr may suspend or close an account at any time for the following reasons, among others:

• Breach of any of these Terms and Conditions.
• Failure to complete identity or payment verification within a reasonable timeframe.
• Reasonable suspicion of fraudulent activity, bonus abuse, or prohibited conduct.
• Voluntary self-exclusion request made by the account holder.
• Identification of the account holder as a minor.

Where an account is closed due to a breach of these Terms, any balance held in the account — including real-money funds, bonus funds and VIP cashback — may be voided. Where an account is closed at the player's own request and no breach has occurred, any real-money balance after meeting applicable requirements will be processed for withdrawal within the standard timeline.

Players who wish to voluntarily close their account or request a self-exclusion period should contact support via live chat. We will process all voluntary closure requests promptly and without requiring additional justification.

11. Responsible Gaming

11pkr is committed to supporting responsible gaming for all players. Gaming should be an enjoyable form of entertainment — never a way to earn income or recover financial losses. The platform provides the following tools to help you stay in control:

• Deposit Limits: Set a daily, weekly or monthly cap on how much you deposit into your 11pkr account.
• Session Time Reminders: Receive an alert after a specified period of continuous play.
• Loss Limits: Cap the amount you can lose over a set period before further play is restricted.
• Cooling-Off Period: Take a short break from the platform — from 24 hours up to 6 weeks — without fully closing your account.
• Self-Exclusion: Permanently or temporarily exclude yourself from all 11pkr services. During self-exclusion, your account is fully blocked and no marketing communications will be sent.

All responsible gaming tools are available from your account settings at any time. You do not need to contact support to activate deposit limits or session reminders. For self-exclusion or cooling-off requests, please use the live chat so we can process your request immediately.

The 11pkr platform is for adults aged 18 and above only. If you are concerned about your own gaming habits or those of someone you know, please visit our full Responsible Gaming page for more information and resources.

12. Privacy and Data

11pkr collects and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in that policy.

Key points regarding your data on 11pkr:

• Your personal information is used solely for account management, payment processing, identity verification, fraud prevention and regulatory compliance.
• 11pkr does not sell your personal data to third parties for marketing purposes.
• Payment data — including JazzCash wallet numbers, Easypaisa accounts, Raast IDs and bank details — is stored securely and used only for processing your transactions.
• You have the right to request a copy of the personal data 11pkr holds about you by contacting support.
• Data retention periods and your rights to correction and deletion are detailed in the Privacy Policy.

13. Limitation of Liability

To the fullest extent permitted by applicable law, 11pkr's liability to any player is limited to the real-money balance held in that player's account at the time a claim arises. 11pkr is not liable for:

• Losses arising from a player's reliance on information published on the platform, including odds, game outcomes or promotional details.
• Service interruptions caused by circumstances beyond 11pkr's reasonable control, including but not limited to internet service disruptions, power outages, payment provider delays or government-imposed restrictions.
• Any indirect, consequential or economic loss arising from the use of or inability to use the platform.
• Errors in game software provided by third-party providers, where those errors have not been confirmed as having affected a completed game round.

Nothing in these Terms limits 11pkr's liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.

14. Changes to These Terms

11pkr reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, we will also notify registered players via email or an in-platform notification.

Continuing to use the 11pkr platform after changes to these Terms have been published constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you should stop using the platform and contact support to close your account.

We recommend reviewing this page periodically, particularly before claiming a new bonus or using a new platform feature.

15. Contact and Support

If you have any questions about these Terms and Conditions, or if you need help with your account, our support team is available 24/7 via live chat on the 11pkr platform. For non-urgent queries, you can also reach us at:

Please include your registered account username and a clear description of your query when contacting us. For withdrawal-related or verification queries, having your transaction reference number ready will help us resolve your issue faster.

For responsible gaming support, including self-exclusion requests and limit adjustments, please visit the Responsible Gaming page or contact live chat directly.